Privacy Policy

Last Updated: June 2026

Who we are

Raselain Removal Services Ltd is a professional removals company in Enfield, offering local, nationwide, and European moving services. Our website address is: https://www.raselain.com/

Information We Collect

We may collect and process the following information:

Personal Information

• Full name
• Email address
• Telephone number
• Collection and delivery addresses
• Moving dates
• Property details relevant to your move
• Information regarding items being transported
• Any additional information you provide when requesting a quote or contacting us

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on the website
• Referral sources
• Cookie data

How We Use Your Information

We use your information to:

• Provide removal and relocation services
• Prepare quotations and estimates
• Process bookings and enquiries
• Communicate regarding your move
• Improve our website and services
• Manage customer relationships
• Send service updates and important notifications
• Comply with legal and regulatory obligations
• Prevent fraud and maintain website security

Where permitted by law, we may also send marketing communications about our services. You can opt out at any time.

Legal Basis for Processing

Under UK GDPR, we process your personal data based on one or more of the following lawful grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of vital interests where applicable

Data Sharing

We do not sell your personal information.

We may share your information with:

• Employees and contractors involved in your move
• Storage providers
• IT and website service providers
• Payment service providers
• Professional advisers
• Government authorities or regulators when required by law

All third parties are required to handle your information securely and in accordance with applicable data protection laws.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain business records
• Comply with legal, accounting, and tax obligations
• Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss or theft
• Misuse
• Alteration
• Disclosure

While we strive to protect your information, no internet transmission can be guaranteed to be completely secure.

Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

Cookies may help us:

• Understand website traffic
• Improve functionality
• Remember user preferences
• Enhance security

You can control or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where applicable
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details provided above.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Raselain Removal Services Ltd

Email: quotes@raselain.com

Telephone: 020 3488 4762

Mobile: +44 7471 282071

Address: Fairstead Lodge, Woodford Green, London IG8 0DJ